Support email
Typical response: within 48 business hours. We're on Chile time (UTC-3 / UTC-4).
What to include in your message
The more context you give us, the faster we can resolve. Ideally:
- App name and version (you'll find the version under Settings in the app).
- Device model and operating system (e.g. iPhone 14, iOS 17.4).
- What you were trying to do and what happened instead.
- Steps to reproduce the problem, if you have them.
- Screenshot or screen recording if applicable.
Per-app support
Carioca
Carioca-specific support (lost data, tip refunds, common bugs): carioca.pewen.dev/en/support.
Press and partnerships
For press, partnerships, or commercial inquiries, contacto@pewen.dev is also the way. Add the topic in the subject line so it reaches the right person.